Business Studies Department conducted2019-2020 Operational Plan writing program on 26th October 2019in B 119. BSD QA representative Dr.Mohammed Shafiuddin explained the importance of strategic objectives and KPIs. Human Resource Head of the Section Dr.Shamsuddin kutupuddin , various committee coordinators and department quality team participated in this program. The participants suggested implementation steps in the OP. after completion of the program it is decided to follow the procedure to complete the OP. Good inputs are given by the coordinators. Department quality representative thanked the HoD Ms Turkiya al Busiadi to give an opportunity to complete the process in time.