News Details

GLPI Demonstration and Workshop

Mr. Rommel Halcon     04-01-2021 12:21:11

In the never ending quest of ETC to provide quality service to its community, seeking the most out of the systems that are already implemented, a possibility has come to mind to utilize the current asset management system innate feature into use. GLPI, an ITSM tool that allows organizations to manage its resources has far more distinctive facet than just asset management. Being ITIL v2 compatible, it is equipped with an incident management process that enables the system itself to act as a service desk. More than just a helpdesk system, service desk as a whole grants its user several capabilities including service request, knowledge, problem, change management and most important is the ability to provide reports dynamically. These and more are what Mr. Ashrap Habil and Mr. Rommel Halcon able to grasp in using the structure itself. Being the proponent of this endeavor, simulating the opportunity to be able to exploit a system adept in both asset and service desk would be a big advantage for the center. That is the reason why such workshop and demonstration has taken place and put into consideration. Reinforce by CSS Head of Section, Mr. Ayman Al Sabahi, target not to employ additional systems in ETC. The session was attended by CSS Support Group headed by the CSS-HoS and the Head of Center of ETC, Mr. Eshaq Al Mandhari. Most feedback were positive from the participants while certain issue was raised in order to properly test and apply such procedure. The workshop was concluded by the remarks of Mr. Ayman with a decision to conduct a trial run for CSS to become more acquainted GLPI.